OUR EXPERIENCE
XEINADIN
IT: Client Management and Project Management of a bespoke software solution
from inception to implementation. The solution, developed and delivered by a 3rd party Software
Provider, manages the Property Service Charge Accounts Review process. The system covers the
property set up and the central and distributed management of the end to end annual process (July
2023 to date).
VIBRANT FOODS
Change & IT: Implemented ‘Manager.Software’ tools to enable the client‘s
mobile and web based wholesale sales process, including demand capture, stock visibility and
allocation, transparency of complex pricing, discount and promotion policies, order release and
confirmation across +26 warehouses simultaneously. Over £500mil of sales trade has been managed
through Manager.software seamlessly to date, through multiple warehouse transitions (2021 to date).
CHANGE PLEASE
IT: Planned and executed a full Google Workspace - M365 migration to the
Team at Change Please. This involved domain management & administration, a full review of how Change
Please were utilising the Google Workspace platform as well as delivering training & post
implementation support to the user base (March 2022).
VIBRANT FOODS
Change & Operations: Managed the Project and Change programme to implement
Operational controls within two major food manufacturing facilities in the Midlands, from factory
planning, through work order control, raw material and finished goods inventory management, lineside
data capture and management reporting (2021-2022).
VIBRANT FOODS
IT: Delivered the demand management (CPQ solution), order management (OMS
solution) and IT integrations between the Client and new Warehouse partner in the Netherlands, to
implement a European trading hub ahead of Brexit at both pallet and case picking level. From
inception to successful delivery in 10 weeks, including post-Go-Live user hypercare via a fully
ready Helpdesk (2019-2020).
ADELIE FOODS
Change: Delivery of an IT & Operational change programme including the
introduction of ePOD (Electronic Proof of Delivery), warehouse picking technology, an eCommerce
platform (Ordering, Returns & Credit Management), forecasting and MRP tools, PowerBI reporting (SQL
Server) and Server and Infrastructure upgrade (2017-2020).
ADELIE FOODS
IT: Implemented an ITIL aligned IT Service Desk into the UKs Largest
food-to-go manufacturer, supporting all teams within the IT department, outsourced 3rd line and
network suppliers (2017-2020).
ADELIE FOODS
Change: Project Managed the brand relaunch of 'Urban Eat' in 2019, from
project definition to launch in 9 months, including re-branding, new sub-brands, product and
packaging re-development, new pricing strategy and innovative distribution charge mechanic. Project
delivered on time, meeting quality goals and exceeding financial benefit targets (2019).
L.K. BENNETT
Change: Stabilised and managed Change, IT and Operations, to deliver a
unified and near real time OmniChannel solution across disparate legacy and modern eCommerce
systems, with end to end functionality from pre-allocation of inbound purchasing to store fulfilment
internationally (2015-2017).
BROOK STREET
IT: Transformation of server infrastructure that delivers client and
candidate web services. Architected and delivered migration from on premise servers to enterprise
data centre solutions with no business disruption (2017).
L.K. BENNETT
IT: Changed Systems Integrator, Hosting partner and CDN of the Hybris
eCommerce platform, to deliver multiple stable environments (SIT, UAT & Production), upgraded,
supported and maintained, with a truely scaleable, performant and recoverable architecture (2016).
BROOK STREET
IT: Architected and delivered end to end Human Resources solutions for US
operations; recruitment platforms, Personnel management, time and attendance, payroll (2014).
HOVIS
Change: Managed the Change Programme for the sale of Hovis and Rank Hovis
(Milling) by Premier Foods to a private equity investor in 2014, from inception to 'Newco' in four
months, with transitional services concluding eight months later (2014).
BLOC BLINDS
Operations: Developed trend and core design stories, colour palettes and
designs to utilise newly acquired digital printing capacity and expand copyright ownership and brand
(2014-2015).
WIGGLE
Change: Developed the Target Operating Model for the incoming CEO, ready for
a Transformation Programme to trigger the Change, IT and Operational investments required to support
Wiggle into its next phase of global growth (2014).
JIMMY CHOO
Change: Built the requirements, selected the PLM tool and recruited the team
to manage Jimmy Choo’s product lifecycle management, a process touching all departments and levels
of seniority across the business (2013).
BROOK STREET
IT: Managed the removal of business payroll system technical debt for
operationally critical national temp payroll system which processed over 10,000 timesheets a week
and was directly integrated for workplace pension scheme. Project included the migration from legacy
IBM AS400 infrastructure to a Microsoft Windows based environment (2013).
BROOK STREET
IT: Integration to the UK Government Gateway for the HMRC, including P46,
P45 Part 1, P45 Part 3, P14 and P35 data, then subsequent Real Time Information integrations for
Full Payment Submission, Employer Payment Summary and Earlier Year Update submissions (2007 - 2019).
BOUTIQUE ACCOUNTANCY
Operations: Operational management of finance, payroll, client relations,
client bank accounts and compliance including GDPR, IR35 and reporting, ensuring expectations were
always exceeded (2011 - 2019).
PREMIER FOODS
Change: Programme managed the largest ever restructure in the bread industry
in 2012, when the Hovis brand lost a major client, leading to multiple site closures and
re-organisation of both manufacturing and distribution operations across Great Britain & Northern
Ireland (2012).
L’OREAL
IT: Implemented a multi-division forecasting tool across all L'Oreal Luxury
Division brands (2006-2007).
PREMIER FOODS
Change: Managed the £600m product launch portfolio of the Savoury Group,
across brands such as Sharwoods, Lloyd Grossman, Oxo, Bisto, Batchelors and Branston (2007-2010).
LVMH
Operations: Transformed LVMH’s Perfume & Costmetic’s UK & EIRE business
operations, delivering proactive Customer (B2C and B2B) Service, Launch Management services,
Forecasting and Service Level controls alongside introducing LVMH online (2007-2011).
L’OREAL
Operations: Programme Managed the site selection, design, sign off, delivery
and go-live of the National Distribution Center for L’Oreal’s Luxury Division (2005-2006).
JOHN LEWIS
Operations: Lead Design for Home products. Brand Guardian, developed and
managed in house design team to deliver style led alignment to buying community and customers. In
conjunction with the Home Buying Leadership team created Interior Design Styles architecture, 6
monthly Trend stories, Seasonal (Christmas) look and feel and instigated new critical paths for ‘on
time’ delivery. Employee Ownership advocate, worked with both Home and Fashion design teams to
encourage full participation in JLP democracy and Partner career development process (2004-2013).
iFORCE
IT: John Lewis Partnership, House of Fraser, Debenhams and Boots. Launched
the UKs first e-fulfilment solution, which became the model for all major department stores in the
early 2000's (2000-2002).
