PRIVACY POLICY

We are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and Cookie Policy) sets out how we will process any personal data we collect. By visiting our website and/or associated app(s) you are accepting and consenting to the practices described in this policy, so please read it carefully.

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TYPES OF DATA WE COLLECT AND PROCESS

• Information collected from website/app users. You give us your personal information by filling in forms on our website and/or associated app(s) or by corresponding with us by phone, e-mail or otherwise. This information includes the data you provide when you register to use our website/app, update your account details, access or use the website/app, make an enquiry or report a problem.

• Digital information we collect about you. Each time you visit our website and/or associated app(s) we automatically collect the following information:

      • Technical information, including but not limited to the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

      • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website and/or associated app(s) (including date and time); properties you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

• Information we receive from other sources. We cooperate with third parties (including business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. For example, we may use a UK-based storage and customer relationship management software (Salesforce or other CRM) to store contact details and marketing information about our customers.

HOW WE USE YOR INFORMATION

We use your personal data in the following ways:

• Information you give us. We use this data:

      • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. For example, we need your contact information to correspond with you regarding any enquiry.

      • To provide you with information about other goods and services that are similar to those that you have already purchased or enquired about. For example, we may use your browsing history to suggest additional solution offerings.

      • To notify you about changes to our service.

      • To ensure that content from our website and/or associated app(s) is presented in the most effective manner for you and for your computer/device.

• Information we collect about you. We use this data:

      • To administer our website and/or associated app(s) and for internal operations, including but not limited to troubleshooting, data analysis, testing, research, statistical and survey purposes;

      • To improve our website/app to ensure that content is presented in the most effective manner for you and for your computer;

      • To allow you to participate in interactive features of our service, when you choose to do so;

      • As part of our efforts to keep our website and/or associated app(s) safe and secure;

      • To make suggestions and recommendations to you and other users of our website/app about goods or services that may interest you or them.

• Information we receive from other sources. We may combine this information with information you give to us and/or that we collect about you. The enables us for example to confirm the accuracy of the data you give to us. We may use this information and the combined information for the purposes set out above.

SECURE STORAGE OF YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us and use secure remote access when outside the EEA.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

All information you provide to us is stored on our secure servers. You are responsible for keeping your password and username confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website/app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or loss of your data.

OPTING OUT

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by issuing an email to info@eocito.com requesting removal.

Our website and/or associated app(s) may, from time to time, contain links to and from the websites/apps of our partner networks, advertisers and affiliates. If you follow a link to any of these websites/apps, please note that these websites and apps have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites/apps.

YOUR RIGHT TO ACCESS YOUR PERSONAL DATA

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. To access your personal data, please issue an email to info@eocito.com.

CHANGES TO THIS POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

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